Contact Support

The DragonFly support team is available to help with installation, configuration, and troubleshooting.

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Before You Contact Us

Check these resources first — most issues have a quick solution:

• Troubleshooting Guide — step-by-step fixes for common problems
• FAQ — answers to frequently asked questions
• Dashboard Error Log — real-time system errors

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Support Channels

Email [email protected]

Include in your message: - DFACS version (Dashboard → Configuration → bottom of page) - Billing platform (Glofox, Zenoti, etc.) - Description of the issue and what you've already tried - Contents of the Error Log from the dashboard

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What to Include

The faster we can reproduce your issue, the faster we can fix it. When contacting support, please provide:

1. DFACS version — visible at the bottom of the Configuration page
2. Operating system — Windows version on the DFACS device
3. Billing platform — which gym management software you're using
4. Error log — copy from Dashboard → Error Log
5. Log file — C:\Program Files\DFACS\logs\dragonfly.log (last 100 lines)
6. Steps to reproduce — exactly what you did before the problem occurred
7. Expected vs actual behavior — what you expected to happen and what actually happened