User Roles¶
Every portal user is assigned a role that controls what they can see and do. Roles are assigned by your DragonFly administrator when your account is created or updated.
Role Summary¶
| Role | Typical use |
|---|---|
| Viewer | Monitor-only — view doors, logs, and schedules |
| Operator | Day-to-day staff — unlock/lock doors, check access logs |
| Manager | Facility managers — full operational control including schedules and barcodes |
| Admin | Account administrators — manage users, tenants, and configuration |
| Billing | Finance/billing teams — access logs and reports only |
| Sales | Sales staff — instance and report visibility |
| Support | DragonFly support staff — diagnostics and system management |
| Superadmin | DragonFly internal use only |
Role Definitions¶
Viewer¶
Read-only access. Suitable for staff who need to monitor activity but not take action.
- View door status
- View access schedules
- View access logs
- View barcode database
- View instances in the portal
Operator¶
Everything in Viewer, plus the ability to control doors.
- Unlock and lock doors
- View and search access logs
- View and search barcode database
- View instances in the portal
Manager¶
Everything in Operator, plus schedule and barcode management. Recommended for facility managers.
- Manage access schedules (create, edit, delete)
- Manually open doors
- Search, export, and view statistics from access logs
- Manage denied barcodes
- View reports and instance health
Admin¶
Full control over the account, including users and configuration. Use for account owners or IT leads.
- Everything in Manager
- Manage users (invite, edit, assign roles)
- Manage tenants and domain configuration
- View and edit system configuration
- Push configuration to instances
- Test connectivity and restart application
- View system metrics, audit logs, and diagnostics
- Manage instances (assign, delete, sync, send commands)
- Manage onboarding
Billing¶
Designed for finance or billing teams who need usage data but not operational access.
- View access logs and statistics (across all instances)
- View instances in the portal
- View and export reports
Sales¶
Designed for sales staff who need visibility into accounts.
- View access logs
- View instances in the portal
- View and export reports
Support¶
For DragonFly support staff assisting clients. Includes diagnostic and system access.
- Door control (view, unlock, lock, manual open)
- View schedules
- View and export access logs across all instances
- View and search barcode database, manage denied barcodes
- View system configuration, metrics, logs, and diagnostics
- Manage and sync instances, send commands
- View reports and queue
- View onboarding status
Choosing a Role¶
When adding a new user, use the table below as a guide:
| Who is this user? | Recommended role |
|---|---|
| Front desk staff monitoring door activity | Viewer |
| Security or operations staff unlocking doors | Operator |
| Facility or gym manager | Manager |
| IT lead or account owner | Admin |
| Finance / billing team member | Billing |
If you're unsure, start with Viewer — it can always be upgraded later. Contact [email protected] if you need a role changed.